GPM is working with us to give you stress free environment whilst running their products! Starting from the purchase date, GPM is set to replace any broken parts free of charge within a 400 day time period. This warranty only covers products which have been broken during normal use whilst running. Human inflicted damages are not covered, this covers and is not limited to: drilling, grinding, filing, and/or modifying parts., nor will GPM warranty any part that has been worn out through extended use and / or abuse. Bent parts are not considered under warranty in most situations unless the part in question was bent due to manufacturing defects. Please be sure to determine if the breakage was caused by excessive usage or not. This 400 day warranty is only applicable for GPM products sold through rcMart.
Here is the simple procedure for initiating a warranty claim:
- Send us an email at firstname.lastname@example.org with a photo of item including your order id and item model number and a brief description of what is wrong.
- When the manufacturer confirms that the item qualifies for the 400 Day Warranty replacement, please send the item back to us at:
RCMART LIMITED4/F Morlite Building,40 Hung To Road,Kwun Tong, Kowloon,Hong Kong.
- Please also mark on the package “Attn: CSD” so that we can more effectively sort out your package.
- Print out and fill out this form so that we can keep record of your item and speed the process of your warranty.
*Note: rcMart reserves the final decision for all GPM 400 days warranty claims.